Refunds are considered only when a payment has been made in error, a duplicate charge occurred, or the service could not be completed due to administrative reasons that are within our control.
Refund Conditions
- Refund requests must be raised within a reasonable time frame after the transaction.
- Refunds are not provided for completed services that were delivered as agreed.
- If a payment was made for a request that was cancelled before processing began, a refund may be considered.
- Any refund decision is subject to review by the administrator and supporting records.
Review Process
Users may contact the admin team to request a refund review. Each request will be reviewed based on the payment record, status of the service, and the reason for the request. Requests may be approved, partially approved, or refused according to policy and actual service usage.